Santiago Serna

705 Kingston Drive 

Grand Prairie TX

(214)854-7255

(214)875-1433

E-mail: s.serna88@yahoo.com

 

SUMMARY OF QUALIFICATIONS

·         Expertise in all areas of commercial relocation.

·         Experience includes diverse operational skills.

·         Experienced in dispatching for commercial relocations.

·         Experienced warehouse supervisor.

·         Established furniture installer.

·         Proficient with billing procedures and formats

·         Competent with Windows XP, Word, Excel, Office.

·         Excellent problem solving skills.

·         Experienced in driving a sit down and stand up forklift

·         Bilingual

 

EXPERIENCE

Handler

Fed Express

Nov. 2013- Present

·       Load and unload packages quickly and efficiently.

·       Clean the warehouse, prepare for delivery, and organize packages by scanning them in and sorting them out.

·       Move products and materials by hand or with basic material handling equipment.

·       Safely handle fragile, dangerous, and/ or hazardous products.

·         Operated a forklift in warehouse area to move materials or supplies to the appropriate location.

 

Operations Manager.

Move Solutions Ltd.

2011- Nov. 2013

·         Overall management of Move Solutions Dallas Operations field level employees. (150 employees)

·         Conducted regular production employee and staff meetings.

·       Ensuring company policies and procedures are followed

·       Maintained direct relations between customers, sales, sales support and operations.

·       Recruited new employees through numerous staffing agencies.

·         Interviewing all potential field employees

·         Evaluate employees performance and make recommendations for promotions.

 

Dispatch Supervisor.

Move Solutions Ltd.

2008-2011

 

·         Responsible for successfully scheduling crews to set work orders.

·         Managed all time reporting for invoicing and payroll.

·         Maintained constant vendor relations for labor, vehicles, and installation services.

·         Responsible for scheduling regular/new employee training classes.

·         Managed great employee retention percentages.

 

Warehouse Supervisor,

Move Solutions Ltd.

2006-2008

 

·        Responsible for all in-coming and out-going customer products.

·        Managed up to 10 warehouse staff at any given day.

·        Responsible for communications between third party trucking companies and Move Solutions Ltd.

·        Responsible for mandatory daily inventories.

·        Controlled and maintained a claim free warehouse environment.

·        Managed all work orders to pull product.

·        Set loss prevention plans to increase warehouse profitability.

·        Responsible for training all new employees.

·        Responsible for properly kitting all trucks for daily assignments.

 

Education

2002-2006 Grand Prairie High School

Grand Prairie Tx.

Obtained High School Diploma

Currently enrolling in higher education courses.